The Royal Albert Hall is an exciting and energising place to work. For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.
We are seeking a highly organised Visitor Services Operations Manager (maternity cover) to fulfil a range of event planning, administrative and venue management responsibilities. Your careful planning and detailed briefing documents will ensure that our Visitor Services team are able to deliver outstanding levels of service, in a safe environment, with a tailored operational plan for each and every event. You will look for opportunities to improve the visitor experience for new and returning events.
A key part of this position will be assuming the role of Duty Venue Manager for a range of events. As one of our Duty Venue Managers, you will have the gravitas and standing to inspire confidence in others and make informed decisions in high-pressure situations. You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions, and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Venue Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.
Please see the recruitment pack for more detailed information about this role.
The closing date for all applications is at 12pm on Tuesday 14 July 2026. All applicants must be available for a first interview on the week commencing 13 July 2026.
The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.