Tours Supervisor (Administration)

  • Display Salary:
  • Date Posted:
    07 Jun 2019
  • Advertising End Date:
    17 Jun 2019
  • Vacancy Type:
    Full time
Role Outline

The Royal Albert Hall offers a number of different guided tour opportunities for visitors to experience this extraordinary and iconic building and to learn about its colourful past, unique architecture and unparalleled entertainment history.  Tours are an extremely important area for the Hall, contributing to the delivery of its wider public benefit by offering a daily insight into the workings of the Hall and bringing to life its rich history.

With a fresh emphasis on increasing the scope and diversity of the tours packages on offer, we are seeking to recruit a Tours Supervisor (Administration) to provide both operational and administrative support to the tours team. In close collaboration with the Tours Manager and the wider tours team, the Tours Supervisor will work to ensure the smooth running of the tours operation and play a key role in ensuring the timely delivery of the associated administration.

Ideal candidates will have proven experience of supervising teams in a service-focussed and busy environment.  Leadership and motivational qualities are essential for this role as well as strong administration skills, a methodical and organised approach, concise communication skills and a passion for service achieved through proactive management. Successful candidates will also be dedicated to providing excellent customer service and will be keen to motivate and inspire others to deliver an unforgettable tour experience.

The role is permanent and is full-time, rostered to work across 7 days a week (including bank holidays). The role will involve coordinating tour activities, resolving customer issues and taking responsibility for administration within the Tours Department.

Please see the job description for more information about the role.

No agencies please.

The closing date for all applications is 12 Noon on Monday 17th June 2019

The Royal Albert Hall is a registered charity (no. 254543) and strives to be an equal opportunities employer.