Stewarding Supervisor

  • Display Salary:
    £12.44 per hour
  • Date Posted:
    07 Feb 2020
  • Advertising End Date:
    24 Feb 2020
  • Vacancy Type:
Role Outline

We are looking to recruit proactive and professional Stewarding Supervisors to join our busy Front of House team. You will lead by example providing excellent customer service and supervising teams of Stewards, motivating and guiding them to provide unforgettable experiences for our visitors.

You will work as part of a team of supervisors reporting into the Duty Stewarding Manager on each shift. Supervisory experience is not essential but we would like to see demonstrable qualities that make a good team leader. You will be committed to proactive supervision and the provision of timely and constructive feedback to the stewarding team to improve and enhance individual and collective service levels. You will line manage a small team of Stewards and be responsible for encouraging their continued development by meeting them regularly. Excellent communication and problem-solving skills, logistical and lateral thinking, diplomacy and the ability to remain calm under pressure are all essential to the role.

Candidates will need to have a flexible working approach as Stewarding Supervisors commence their shifts before the event to assist with front of house preparations. Usual start times for evening events are between 17.00 and 18.15, but times vary and we also host a significant number of daytime events. 

Contract Summary:

  • Minimum 60 hours per month

  • Individuals provide availability which must include:
  1. Shifts on at least 4 Saturdays or Sundays per month
  2. At least 1 shift every Monday to Friday
  3. Every other Christmas Eve and for shifts on at least 2 Public Holidays every year

Please see the job description for more detailed information about this role.

The closing date for all applications is 9am on Monday 24 February 2020.

Interviews will take place week commencing 2 March 2020.

The Royal Albert Hall is a registered charity (no. 254543) and strives to be an equal opportunities employer.