Do you have a genuine passion for giving first class customer service, the ability to provide effective solutions to a range of customer queries and enjoy working as part of a team? If so, you will fit right into our Contact Centre at the Royal Albert Hall. We pride ourselves on delivering the highest level of customer service that our customers expect, during every aspect of their experience.
We are looking for two Full-Time Box Office Sales Assistants to join our wonderful Contact Centre team.
Candidates will have excellent customer service skills (preferably within a Box Office or call centre environment) and have strong computer skills and an excellent telephone manner. It goes without saying that you will have excellent spoken and written English, as a large part of this role entails answering customer emails and responding to social media queries, as well as speaking to customers on the phone. Ideally, you will also have experience of working in the arts and knowledge of music and live entertainment.
Our Box Office is one of the UK’s busiest, selling over 1.2 million tickets each year and handling around 250,000 customer interactions by phone, email, social media and in person, so you will be adept at working under pressure and handling challenging situations.
Please see the recruitment pack for more detailed information about this role.
The closing date for all applications is at midday on Monday 1 December 2025. Applicant must be available for interview week commencing 12 December 2025.
Please note that the first two weeks of training will be on Part-Time hours and pay will be adjusted accordingly. Once this is completed, the successful candidate will move to the Full-Time hours and salary.
The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.