Service Desk Engineer

  • Display Salary:
  • Date Posted:
    08 Feb 2019
  • Advertising End Date:
    20 Feb 2019
  • Vacancy Type:
    Full time
Role Outline

For nearly 150 years we have been fulfilling our vision of inspiring artists and audiences worldwide with the magic of the iconic Royal Albert Hall; creating life-enriching, unforgettable experiences for everyone. Hosting 390 events a year in the main auditorium and more than 800 in other smaller spaces, the Royal Albert Hall stands true to its original purpose of promoting the Arts and Sciences. As a charity, the Hall is dedicated to maintaining the Grade I listed building and giving access to all.


The Royal Albert Hall’s vision and values

Our vision is to inspire artists and audiences worldwide with the magic of the iconic Royal Albert Hall, creating life-enriching, unforgettable experiences for everyone. The Royal Albert Hall is more than just a building. Together we are…

One team. Passionate. Open to all.


The role

The Service Desk Engineer sits within the IT department, ensuring systems work efficiently across the business to deliver a high quality of service to users. The role is to resolve requests and incidents that have been initially triaged and assigned by the IT Officer, ensuring that all requests and incidents are correctly logged and updated. Working under the direction of the Service Desk Manager, the responsibility for dealing with a broad range of IT issues and computer and telephony hardware throughout the Hall.


The person

Combining an excellent eye for detail and a natural aptitude for problem solving, you will have experience of working in an IT Department or providing IT support in another organisation. You will have a confident and calm approach to resolving issues, managing conflicting priorities and ensuring all work streams are driven to completion.  An interest in networking and patching would be useful, but more importantly we are looking for someone with appetite to learn new skills and to always look for opportunities to improve processes with a willingness to work collaboratively within our team!


No agencies please.


The closing date for all applications is midday on Wednesday 20th February 2019.


The Royal Albert Hall is a registered charity (no. 254543) and strives to be an equal opportunities employer.