The Royal Albert Hall is recruiting for an enthusiastic and professional Tour Guide to join our Tours team.
The Royal Albert Hall offers a number of different tour opportunities for visitors to experience this extraordinary and iconic building and to learn about its colourful past, unique architecture and unparalleled entertainment history. Tours and tours products are a vital part of the Hall’s business and its on-going commitment to ensuring the building is as open and accessible to the public as possible.
We are seeking to recruit a Tour Guide with a warm and welcoming approach to customer service, a resilient and calm approach under pressure and a passion for sharing the Royal Albert Hall’s extraordinary story.
Sharing the continuing narrative of the Royal Albert Hall, in an engaging, authentic and responsible way is the driving force behind our Tours team, and Tour Guides have a core responsible for engaging the public in the Hall’s unique story, conducting tours of the building, providing accurate and interesting information to varied audiences all while providing excellent customer service.
The vacancy will have a minimum of 40 hours per month on a rolling pattern. The contract will be for an immediate start and for a fixed term period until 31st October 2025, with the potential for extension after this time.
The successful candidate will need to be able to work subject to a roster, following a rotating pattern. Your working hours will be determined by this roster pattern, generally delivering 3/4one-hour tours between the hours of 9.30am to 5.30pm on any day of the week, including weekends, public holidays and occasional evenings. On beginning the role you must be prepared to undertake intensive training and historical research along with ongoing learning and development throughout your time as Royal Albert Hall Tour Guide.
To see the recruitment pack for more detailed information about this role and how to apply.
The closing date for all applications is 16 January 2025. Applicants must be available for a first interview on the week commencing 27 January 2025 and the induction day on the 25 February 2025.
The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.