The Royal Albert Hall is recruiting for an inspirational Training and Development Manager who will be responsible for devising and delivering training to all levels of our large Visitor Services team of over 150 staff and who will develop a clear recruitment and staff development journey in collaboration with the Visitor Services management team.
A part of this role will be undertaking the role of Duty Manager. You will act as the nominated representative of the Hall, ensuring its licence conditions are upheld and having ultimate responsibility for the safety of the public and staff. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of customer service offered to all our visitors including customers and promoters is of the highest quality.
The ideal candidate will have demonstrable experience of devising and delivering inspirational training to a large and diverse team of customer facing staff in a fast-paced environment. They will be self-motivated and passionate about consistently delivering high standards of customer care and encouraging the team to deliver unforgettable experiences that reflect the Hall’s values and outstanding reputation. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations.
Please see the Recruitment Pack for more detailed information about this role and to apply.
The closing date for all applications is 12pm on Friday 3 October 2025. Applicants must be available for a first interview on the week commencing 6 October 2025.
The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply